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Customer Complains Procedures
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Shanghai Zhongtai International Freight Forwarding Co.,Ltd Notice on customer complaint handling procedures

Dear Customers,

To further improve the handling of customer complaints; to establish the consumer protection mechanism; to timely and properly resolve complaints and to advance the protection of the legitimate rights and interests of the broad masses of customers; At the same time to specify the customer complaint handling work of each department; to enhance the consciousness of the social responsibility of the company and the whole service level of each employee, now we notify you of the relevant issues as follows:

1. Contact with customer service or sales, our company will make records for your complaint. For some cases might be escalated to manager level to follow up.

2. Contact with VP directly through phone or email.

Mrs Grace Zhao

Headline: 021 64412433 ext 103/176

Directline: 021-64286407

E-mail:grace@szt.com.cn

3. Call SZT hotline 8008207862, your call will be transferred to our CS manager Mrs Zheng Changchun, or you might call her directline 021 64416663 as well.

4. Send email

CS manager Mrs Zheng Changchun E-mail:changchun@szt.com.cn

Sales manager Mr.Yu Jin E-mail:yujin@szt.com.cn

5. Leave your message on website

Log in www.szt.com.cn , leave your message in service center.

We’ll follow up closely.

Shanghai Zhongtai International Freight Forwarding Co.,Ltd

15th July 2012


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Headquaters: F8/F,G,H, Jinghong Tower, No.508 Yishan Road, Xuhui District, Shanghai China   Tel: 86-21-64412433
Pudong Office: ZHONG TAI office building, row 4, row 5, second supervised storage area, no. 1279, HangCheng Road, PuDong new area   Tel: 86-21-33901700
Airexport Warehouse: Zhong Tai (SZT) Warehouse, Zone A, General Cargo Area, No.180 Ji Chang Avenue, Ji Chang Town, Pu Dong, Shanghai Tel: 86-21-33789083 33789084 Fax:86-21-50178910
Air Import Warehouse: No.1003 Yi, Logistics Second Supervised Warehouse, No. 1279 Hang Cheng Road, Pu Dong, Shanghai   Tel: 86-21-68354211
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